Labor Practices
Transparency in Workforce, Freedom of Association, and Efforts to Prevent Discrimination at PUSRI
Total Employees
The total number of employees year over year is as follows:
- 2024: 1.790 employees
- 2023: 1.803 employees
- 2022: 1.818 employees
- 2021: 1.850 employees
Discrimination & Harassment
PUSRI is committed to creating a workplace free from discrimination and harassment.
Freedom of Association (2024)
Customer Satisfaction
Improvement in Commercial and Farmer Satisfaction for Subsidized Products from 2021 to 2024
Average Customer Satisfaction
PUSRI has successfully maintained a high and significant average customer satisfaction rate in 2024.
Human Resource Management
Measuring Employee Development and Well-Being Year Over Year
Training & Development Inputs
Enhancing employee competencies through training and development programs per FTE.
- Average training hours reached 61,3 hours
- Average spending amounted to IDR 415.981
Employee Support Programs
- Talent Leadership Development Program
- Competency-Based Training
- Certification & Re-Certification
- Study Assignment Program (Master's Degree)
- Non-Employee Training
- Competency-based career movement
- Talent mobility
Type of Performance Appraisal
To ensure that employee performance remains optimal, PUSRI implements various comprehensive performance assessment methods
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Employee support programs aimed at improving workplace well-being.
Trend of Employee Wellbeing
Employee Turnover Rate
PUSRI's employee turnover rate has shown a significant decrease year over year.
Human Capital Return on Investment
| Description | Unit | 2024 | 2023 | 2022 | 2021 |
|---|---|---|---|---|---|
| Total Revenue | Billion Rp | 13.533 | 13.371,67 | 15.787,49 | 12.481 |
| Total Operating Expenses | Billion Rp | 12.008 | 11.394 | 11.593 | 10.542 |
| Total employee-related expenses (salaries + benefits) | Billion Rp | 841,76 | 994,37 | 1.005,34 | 821,96 |
| Resulting HC ROI (a - (b-c)) / c | Rp | 2,84 | 2,99 | 5,17 | 3,36 |
| Total Employees | People | 1.790 | 1.803 | 1.818 | 1.850 |
Occupational Safety and Health (OSH)
Commitment to OSH Without Fatal Incidents: Protecting Employees and Contractors Fatalities
Fatalitas (Fatalities)
For four consecutive years, Pupuk Sriwidjaja Palembang has maintained a record of zero fatal incidents for both employees and contractors.
- Employee: 0% (2021-2024)
- Contractor: 0% (2021-2024)
Lost-Time Injury Frequency Rate / LTIFR
Since 2020, PUSRI has also successfully maintained a workplace injury rate resulting in lost work time at 0% for both employees and contractors.
- Employee: 0% (2021-2024)
- Contractor: 0% (2021-2024)
OHS Programs
- Implementation of Safety Management Walk Through (SMWT)
- Implementation of SMK3 Internal Audit
- P2K3 meeting
- Implementation of the Contractor Safety Management System (CSMS)
- K3 raid
- Revision of SMK3 documents
- Test the suitability of official vehicles
- Follow up on internal and external SMK3 audit results
- K3 equipment inspection
- Emergency response simulation (PKD)
Community Relation
Strengthening Relationships with the Community through Continuous Engagement
Stakeholder Engagement Programs
Pupuk Sriwidjaja Palembang (PUSRI) fully recognizes that the company’s success cannot be separated from the support and involvement of its stakeholders. Therefore, the company consistently implements stakeholder engagement programs as a tangible manifestation of open, participatory, and continuous communication with all parties connected to its business activities.
The implementation of stakeholder engagement activities is centrally coordinated through the Corporate Communication and Administration Department. This commitment is realized through regular activities such as visits and meetings with key stakeholders, including regulators, executives, legislators, and the media. Through these activities, the company maintains harmonious relationships while ensuring the creation of constructive two-way communication.
In handling stakeholder complaints, PUSRI has established a Quick, Responsive, and Proactive Team aimed at fostering information transparency and effective communication in managing the environment surrounding the company’s operations.
In implementing its social and environmental responsibility aspects, PUSRI is committed to actively involving stakeholders in the development of its Social and Environmental Responsibility (SER) Program. This involvement is carried out through Focus Group Discussions (FGD) with stakeholders as a platform for dialogue and aspiration gathering. Additionally, the company conducts an annual Environmental Satisfaction Survey to measure the community’s level of satisfaction with the implementation of the SER Program.
In 2024, the results of the Environmental Satisfaction Survey showed a score of 92.1, categorized as Very Satisfied. This achievement reflects the community’s appreciation and recognition of the quality of PUSRI’s SER Program implementation.
PUSRI remains committed to continuously improving the quality of its programs and ensuring that every SER Program initiative not only provides benefits but also creates a sustainable impact for the community, in alignment with the Sustainable Development Goals (SDGs).
CSR Core Focuses PUSRI
| Important Issues | Processing Efforts by the Company |
|---|---|
| Improving people’s living standards through the creation of decent occupation and economic growth as sustainable development goals | Lending to new and advanced Fostered Partners who are micro, small, and medium enterprises and have the potential to be developed selectively |
| Community empowerment with a CSR program that supports core business and creates shared value (CSV) for the Company | Helping the economic development of communities around the Company by increasing their sources of livelihood and utilizing existing resources while maintaining environmental ecosystems |
| The achievement of the Sustainable Development Goals (SDGs), which are grouped into four pillars, namely social, economic, environmental, legal, and governance pillars | Planning, implementing, and monitoring the community-based TJSL Non-PUMK program in order to create an independent and sustainable community. Prioritizing the Community Development (CD) Program through the Non-PUMK TJSL Program in the fields of education, environment, and MSE Development |
CSR Program PUSRI
| Program Name | Realization | Pillar | SDGs |
|---|---|---|---|
| No Poverty | Rp 5.400.505.914 | Social |
|
| Zero Hunger | Rp 270.700.942 | Social |
|
| Good Health and Well-Being | Rp 3.885.190.856 | Social |
|
| Quality Education | Rp 5.470.946.076 | Social |
|
| Decent Work and Economic Growth | Rp 1.884.091.380 | Economy |
|
| Industry, Innovation, and Infrastructure | Rp 3.494.677.841 | Economy |
|
| Reduced Inequalities | Rp 52.000.000 | Economy |
|
| Partnerships for the Goals | Rp 4.468.899.158 | Economy |
|
| Clean Water and Sanitation | Rp 32.180.000 | Environment |
|
| Sustainable Cities and Communities | Rp 2.435.693.512 | Environment |
|
| Responsible Consumption and Production | Rp 385.519.506 | Environment |
|
| Climate Action | Rp 677.586.325 | Environment |
|
| Life on Land | Rp 80.000.000 | Environment |
|
| Scholarship for Farmers' Children | Rp 284.950.000 | Social |
|
| PUSRI Smart Academy Scholarship | Rp 1.150.451.388 | Social |
|
| Sesera (Healthy and Prosperous Kemaro Island) | Rp 1.085.065.759 | Environment |
|
Stakeholder Engagement Policy
Pupuk Sriwidjaja Palembang (PUSRI) remains steadfast in its commitment to building strong and sustainable engagement with all stakeholders. This commitment is realized through transparent, open, and respectful communication. The policy serves as an essential pillar aligned with the company’s adopted principles of Environment, Social, and Governance (ESG). Through proactive engagement, PUSRI strives to foster mutually supportive relationships, encourage collaboration, and strengthen trust in pursuit of long-term sustainability that benefits all stakeholders.
Community Development Policy
Download FileStakeholder Engagement Policy
Download FileSocial Return On Investment
As part of the company’s commitment to support sustainable development, Social and Environmental Responsibility, and fulfill the principles of Environmental, Social, and Governance (ESG), PT Pupuk Sriwidjaja Palembang has implemented a Community Development (Comdev) program that is based on local needs and measurable impact.
All Comdev programs are designed through social mapping with identification of needs of surrounding communities and stakeholders, so that the interventions are relevant and provide tangible benefits. To ensure the effectiveness of the program, the Company uses the Social Return on Investment (SROI) method and the Community Satisfaction Index (IKM) as a measure of social impact and community acceptance.
In 2024, the SROI measurement results for flagship programs showed positive achievements:
- Healthy and Prosperous Kemaro Island : SROI 13.12
- Healthy Village Program : SROI 3.15
- South Sumatra BUMN House : SROI 3.89
These achievements reflect that every rupiah of social investment made by the Company has generated economic and social value that is multiplied for the beneficiary communities. This demonstrates the Company’s ongoing commitment to creating long-term social value.
SROI Program SESERA
Download ReportSROI Program RBS
Download ReportSROI Program Kampung Sehati 2024
Download ReportIKM Report - Craft Sesera Program
Download ReportCommitment to Human Rights
Upholding Human Rights in Every Aspect of Operations
PUSRI’s Commitment to Human Rights
PUSRI is committed to ensuring respect for human rights in all of its business processes and operations.