Labor Practices
Labor Transparency, Freedom of Association, and Efforts to Prevent Discrimination at PUSRI
Return on Environmental Investments
The total number of employees year by year is as follows:
- 2023: 1.803 Employees
- 2022: 1.818 Employees
- 2021: 1.850 Employees
- 2020: 1.937 Employees
Discrimination & Harassment
PUSRI is committed to creating a workplace free from discrimination and harassment.
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Download ReportFreedom of Association (2023)
Customer Satisfaction
Improving Customer Satisfaction for Commercial and Subsidized Farmer Products 2020–2023
Average Customer Satisfaction
PUSRI has maintained a high and significant average customer satisfaction of 96.64% in 2023.
Human Resource Management
Measuring Employee Development and Well-being Year by Year
Training & Development Inputs
Improving employee competencies through training and development programs per FTE:
- Average training hours reach 1,000 hours
- Average expenditure reaches Rp 59,315
Training & Development Inputs
- Talent Leadership Development Program
- Competency-Based Training
- Certification & Re-Certification
- Study Assignment Program (Master's Degree)
- Non-Employee Training: Cleaning of Arch Burner in Ammonia Reformer P-IV
Type of Performance Appraisal
To ensure optimal employee performance, PUSRI implements various comprehensive performance appraisal methods.
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Download ReportEmployee Support Programs
Employee support programs aimed at improving workplace well-being.
Employee Experience & Satisfaction Survey
Employee Turnover Rate
PUSRI’s employee turnover rate shows a significant decrease year by year.
Occupational Safety and Health (OSH)
Commitment to OSH Without Fatal Incidents: Protecting Employees and Contractors
Fatalities
For four consecutive years, Pupuk Sriwidjaja Palembang has maintained a record of zero fatal incidents for both employees and contractors.
- Employees: 0% (2020-2023)
- Contractors: 0% (2020-2023)
OHS Policy
PUSRI is committed to creating a safe and healthy work environment for all employees and contractors.
Lost-Time Injury Frequency Rate / LTIFR
From 2020 to 2023, PUSRI has also maintained a zero Lost-Time Injury Frequency Rate for both employees and contractors.
- Employees: 0% (2020-2023)
- Contractors: 0% (2020-2023)
OHS Programs
- Implementation of Safety Management Walk Through (SMWT)
- Implementation of SMK3 Internal Audit
- P2K3 meeting
- Implementation of the Contractor Safety Management System (CSMS)
- K3 raid
- Revision of SMK3 documents
- Test the suitability of official vehicles
- Follow up on internal and external SMK3 audit results
- K3 equipment inspection
- Emergency response simulation (PKD)
Community Relation
Strengthening Relationships with the Community through Ongoing Engagement
Stakeholder Engagement Programs
Pupuk Sriwidjaja Palembang (PUSRI) fully recognizes that the company’s success cannot be separated from the support and involvement of its stakeholders. Therefore, the company consistently implements stakeholder engagement programs as a tangible manifestation of open, participatory, and continuous communication with all parties connected to its business activities.
The implementation of stakeholder engagement activities is centrally coordinated through the Corporate Communication and Administration Department. This commitment is realized through regular activities such as visits and meetings with key stakeholders, including regulators, executives, legislators, and the media. Through these activities, the company maintains harmonious relationships while ensuring the creation of constructive two-way communication.
In handling stakeholder complaints, PUSRI has established a Quick, Responsive, and Proactive Team aimed at fostering information transparency and effective communication in managing the environment surrounding the company’s operations.
In implementing its social and environmental responsibility aspects, PUSRI is committed to actively involving stakeholders in the development of its Social and Environmental Responsibility (SER) Program. This involvement is carried out through Focus Group Discussions (FGD) with stakeholders as a platform for dialogue and aspiration gathering. Additionally, the company conducts an annual Environmental Satisfaction Survey to measure the community’s level of satisfaction with the implementation of the SER Program.
In 2024, the results of the Environmental Satisfaction Survey showed a score of 92.1, categorized as Very Satisfied. This achievement reflects the community’s appreciation and recognition of the quality of PUSRI’s SER Program implementation.
PUSRI remains committed to continuously improving the quality of its programs and ensuring that every SER Program initiative not only provides benefits but also creates a sustainable impact for the community, in alignment with the Sustainable Development Goals (SDGs).
CSR Core Focuses PUSRI
| Important Issues | Processing Efforts by the Company |
|---|---|
| Improving people’s living standards through the creation of decent occupation and economic growth as sustainable development goals | Improving people’s living standards through the creation of decent occupation and economic growth as sustainable development goals |
| Community empowerment with a CSR program that supports core business and creates shared value (CSV) for the Company | Community empowerment with a CSR program that supports core business and creates shared value (CSV) for the Company |
| The achievement of the Sustainable Development Goals (SDGs), which are grouped into four pillars, namely social, economic, environmental, legal, and governance pillars | The achievement of the Sustainable Development Goals (SDGs), which are grouped into four pillars, namely social, economic, environmental, legal, and governance pillars |
CSR Program PUSRI
| Program Name | Realization | Pillar | SDGs |
|---|---|---|---|
| Scholarship for Farmers' Children to Become Bachelors | Rp 359,300,000 | Social |
|
| PUSRI Smart Academy Scholarship | Rp 1,321,096,760 | Social |
|
| UREA Program (Excellent, skilled, professional, and ready to work) | Rp 121,742,300 | Social |
|
| Tahfidzh House | Rp 422,212,581 | Social |
|
| Home for the Disabled | Rp 130,442,300 | Social |
|
| Greening & Planting Mangrove & Non-Mangrove Trees | Rp 526,127,825 | Environment |
|
| Climate Village Program | Rp 39,535,500 | Environment |
|
| Healthy Village Program | Rp 824,126,750 | Environment |
|
| Healthy Waste Bank | Rp 111,923,000 | Environment |
|
| Sesera (Healthy and Prosperous Kemaro Island) | Rp 1,068,017,216 | Environment |
|
| South Sumatra BUMN House | Rp 432,833,106 | Economy |
|
Stakeholder Engagement Policy
Pupuk Sriwidjaja Palembang (PUSRI) remains steadfast in its commitment to building strong and sustainable engagement with all stakeholders. This commitment is realized through transparent, open, and respectful communication. The policy serves as an essential pillar aligned with the company’s adopted principles of Environment, Social, and Governance (ESG). Through proactive engagement, PUSRI strives to foster mutually supportive relationships, encourage collaboration, and strengthen trust in pursuit of long-term sustainability that benefits all stakeholders.
Comdev Policy
Download ReportStakeholder Engagement Policy
Download ReportSocial Return On Investment
As part of the companys commitment to support sustainable development, Social and Environmental Responsibility, and fulfill the principles of Environmental, Social, and Governance (ESG), PT Pupuk Sriwidjaja Palembang has implemented a Community Development (Comdev) program that is based on local needs and measurable impact.
All Comdev programs are designed through social mapping with identification of needs of surrounding communities and stakeholders, so that the interventions are relevant and provide tangible benefits. To ensure the effectiveness of the program, the Company uses the Social Return on Investment (SROI) method and the Community Satisfaction Index (IKM) as a measure of social impact and community acceptance
In 2024, the SROI measurement results for flagship programs showed positive achievements:
- Healthy and Prosperous Kemaro Island : SROI 13,12
- Healthy Village Program : SROI 3,15
- South Sumatra BUMN House : SROI 3,89
These achievements reflect that every rupiah of social investment made by the Company has generated economic and social value that is multiplied for the beneficiary communities. This demonstrates the Companys ongoing commitment to creating long-term social value, while strengthening contributions to the Sustainable Development Goals (SDGs), particularly in aspects of improving local economic welfare, strengthening MSMEs, and improving the quality of life of the community. With this strategy, the Company not only ensures that the Comdev program is aligned with local needs, but also measurable in its contribution to business sustainability and ESG performance
SROI Program SESERA
Download ReportSROI Program RBS
Download ReportSROI Program Kampung Sehati 2024
Download ReportLaporan IKM Program Craft Sesera
Download ReportCommitment to Human Rights
Upholding Human Rights in Every Aspect of Operations
PUSRI’s Commitment to Human Rights
PUSRI is committed to ensuring respect for human rights in all its business and operational processes.